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Refund Policy

General Supply Group Refund Policy


At General Supply Group, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our Refund Policy outlines the steps and conditions under which you can return items and receive a refund.


Eligibility for Refunds


  1. Timeframe: You may request a refund within 30 days of receiving your order.
  2. Condition: Items must be returned in their original condition, unused, and with all original packaging and tags intact.
  3. Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.

Non-Refundable Items


Certain items are not eligible for refunds, including:

- Perishable goods (e.g., food, flowers)

- Downloadable software and digital products

- Gift cards

- Personal care items (e.g., cosmetics, skincare) if opened or used


Process for Refunds


  1. Initiate a Return: Contact our Customer Support team via [email/phone] to initiate the return process. Provide your order number and details of the item(s) you wish to return.
  2. Return Authorization: Upon approval, you will receive a Return Authorization Number (RAN) and instructions on how to return your item(s).
  3. Shipping: Ship the item(s) back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.
  4. Inspection: Once we receive the returned item(s), we will inspect them to ensure they meet the refund eligibility criteria.
  5. Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Refunds


Partial refunds may be granted in the following situations:

- Items not in their original condition, damaged, or missing parts for reasons not due to our error.

- Items returned after the 30-day refund window.


Exchanges


We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our Customer Support team.


Late or Missing Refunds


If you haven’t received a refund within the specified timeframe:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank; there is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at support@generalsupplygroup.com or +1 (843) 564-7445.


Contact Us


For any questions or concerns regarding our Refund Policy, please reach out to our support@generalsupplygroup.com or +1 (843) 564-7445.. We are here to assist you and ensure a satisfactory resolution.


Thank you for shopping with General Supply Group!